A 9:00 am apt. b/c I needed to get in and out. The nail tech I had an apt. with did not show up until 9:20 and then after putting her things away in the back and talking, she finally came out without even an apology. When I mentioned that I had been waiting on her for 20 mins. she said her husband wasn't in any hurry to get her there. Needless to say I have not been back.