It saddens me to see so many bad reviews about this place because it's a cool place to hangout but obviously they have a customer service issue that needs to be fixed. I enjoy coming here with my friends and playing the games. They have all of the latest arcade titles and they are all in brand new condition. If you want to get more games for your buck, come on Wednesdays. The games are half priced so you get more play time for your money. One thing that kind of sucks is the parking on certain days. When there is a coyotes game or an even at the arena, forget about parking. We always have to park at the Tanger Outlets and walk all the way to D&B, otherwise you have to pay $15 to park on one of the lots. However, I enjoy this location more than the Tempe or Desert Ridge Marketplace locations.