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  • If I could give a zero star review I would because 1 star is too high for the experience we just had with the 13370 W Van Buren location. At around 10:17pm on Thursday, March 8th I ordered a large half cheese half pepperoni pizza from the Papa John's on 13370 West Van Buren location in Goodyear, AZ to be delivered to my hotel. After about 45 minutes, the pizza had not arrived but it said online it was delivered. After calling the store and talking to a man there he said that "his driver was unable to get into the hotel" and "she tried calling the number on our account" (which never happened as I never received a call) and she drove back with our pizza because she was unable to get in. We asked the lobby if anyone from papa johns was seen there or came through the front as the doors are open to the public and they said no one had come through. The time was only 11:03pm and so I asked the man on the phone what we could do and he said they were closed and he voided our order. I asked if I could come and pick it up as our hotel is only 3 minutes away and he said he's closed, the pizza is cold, and the till was closed so there would be no way to ring it up. He very rudely hung up and when my wife tried to call back to tell him he had horrible customer service and ask for his name and corporates number he hung up on her and said they are closed. She tried calling back again and the same man answered and said we are closed and hung up. On additional attempts to call he ignored the call altogether. We have been long time Papa John's customers but with this horrible experience we will no longer be ordering from Papa John's again. This is the WORST customer experience we have ever received and this man needs to no longer work for papa johns as he has NO customer service skills.
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