Im not sure where to start here~ So I was out of town and boarded my 7 year old dog here. I gave them strict instructions on giving her medicne and even put all her medicines in a bag and wrote in a sharpie pen on each bag, what day and time the medicine needed to be given to her. LET me phrase that the 3 medicines my dog is on are CRITICAL to her well being and health. I signed off on the printd out papaer work, that stated exactly what had been told. HOWEVER, when I picked her up. 1. THEY BROUGHT OUT THE WRONG DOG. 2. THEY HAD ONLY GIVEN HER 3 OUT OF THE 8 DOSES OD MEDICINE........DID I MENTION MY DOG CANT LIVE A NORMAL LIFE WITHOUT THESE MEDICINES AND 2 TIMES A DAY. 3. I PAYED FOR A NAIL TRIM WHICH WAS NEVER DONE. iTS ANIMAL ABUSE IN MY BOOK. Now I am dealing with a sick dog, got no sleep last night and had to get up early to take her to the vet. For all I know she could of been getting another dogs medicine. My vet said Im the 3rd complaint they have heard of this week!!!!!!!! I got my money back, but who cares about that.......my dog is suffering for some place I thought would take care of her and leave me worry free while I was out of town for the holidays.....THINK AGAIN.