So... new experience! American Airlines flight from Milwaukee to Charlotte was delayed half hour - not our fault - we are dropped at gate E 52 and our connecting flight to Fort Myers is at gate B2 (about 46 miles away at the opposite end of the airport. We ask the person at the gate we arrived at if they could please call to gate B2 to let them know we are coming "no I'm sorry we can't do that!"
We run (well...we move as fast as people our age are able to) and get the gate to find the door is closed but the plane is still sitting there - departure time is still 5 minutes away according to my phone... however instead of opening the door and letting us board, the gal at the gate spends those five minutes talking down at us, telling us she can't let us on the plane because the tower has to
Make that call. (So I'm thinking "CALL THE TOWER" ask them to make that call! Instead she directs us to the courtesy desk where we discover that was the last plane out.
Sorry American Airlines - you get an F on this one - you didn't even TRY to help us make that connection.
I give you one star for putting us up in a cheap hotel and giving us a voucher for food - which we hope to able to use in the morning as all the Airport vendors have closed.
Regards,
Stuck in Charlotte