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| - This review would have been five stars, if I had just left my visit to Friday, instead of coming again Sunday night.
So I came in on Friday evening with my boyfriend; our server was amazing! She was friendly, super helpful and knowledgeable with her menu (she gave great suggestions that I ended up loving), and she checked in on us as a server should.
Now, I'm not from Montreal, and I have been a server myself for nearly a decade. I'm a firm believer that no customer owes you a tip, and your tips are a reflection of your service (that, or maybe the customer is just cheap af, who knows). With that being said, here's how my Sunday evening at this place turned out:
My boyfriend and I were spending our last night in Montreal close by our hotel (we stayed here for three days, on Victoria Day long weekend). We opted to stay close by, just to save time on having to travel back to our hotel seeing as though we'd be leaving the next day. We decided on coming back to bier market since we had a good time on Friday. We walked in (downstairs was pretty packed) stood by the hostess stand for a minute, and I noticed the bartender (no one else was on the floor) being crazy busy; you could see on her face she was prioritizing what she needed to do. Since no one had approached us we decided to seat ourselves. Grabbed a high top table right in front of the bar. We sat there for a few minutes, STILL no one had approached us, and I began to tell my boyfriend about how much I can sympathize with the bartender because at this point it seemed like she was working the entire first floor alone, and I remembered how stressed I was doing the same. So we patiently waited. And she finally came along, before she took our drink order I asked for a food menu, which was my mistake, cause that added another two minutes to our wait time. We finally got our order out of the way and then our food and beer came.
While sitting there, just observing, she was totally running around like a headless chicken, at this point it seemed like no one else was working in the place, (which I know wasn't true because more than enough people ended up downstairs around closing time). She had sooo many dirty tables with cups everywhere sitting for over ten minutes before any other workers came around to help.
At this point, that's ridiculous. You don't leave your staff hanging like that. Even if their service is amazing, no single person can handle over forty people in a room without hella delayed service, and leaving the place looking like a disaster. Yeah the money might be great at the end of the night, but your shitty service will be remembered.
So near the end, we asked for another pint each, and the bill. Bill was brought then paid. As a server, I've been left pretty shitty tips. But hey, that's life, you get shitty tips with shitty or excellent service. You're lucky to even receive a tip at all.
This bartender, I don't even know her name because she never told us, nor was it on the bill (I could be blind if it is) came back up to us to ask if there was something wrong with our time there. I already knew where this convo was going to go, and I knew my big mouth would just get me in trouble so I left it up to my boyfriend. She proceeded to remind us that a normal tip is roughly 15%.
Ok hi, I would leave NO tip for someone who gave me shit service, because again customers do not OWE you anything. I would throw a hundred dollar bill at you as a tip if I believed you deserved it.
Anyway, I only encountered two servers at this place, and this place could use another lovely server from Friday for their Sunday evenings. And maybe schedule another server because this bartender can NOT execute great service in a place that big with that many people. Again, if unless you were superwoman, I don't know who would be able to.
Don't come here on a Sunday unless you want to wait
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