I placed a BIG online order at the wrong FedEx in Vegas two days before a big conference and I was freaking out! I called this location hoping they could help me get it transferred to their store, and process the order. I was SO lucky to get immediate help from Kory. He made all the arrangements with the other store to have the order transferred, then called me to go through each item to confirm all the details (color, paper, quantity, etc.)! He was extremely helpful, patient and professional in every way. I was very, very happy with the support I got and can't thank him enough!!