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  • Bought a new set of 4 tires for my son' car today. Asked for the Kumho brand which I have liked on my own BMW. Kumho branding is not on the installed tires, only written on the warranty card. Also, they took the car out of rotation, put the spare on wrecking it's "never been used" status and took me out of rotation while I spent less than 10 minutes deciding to buy 1 new tire to replace one damaged or 2 or 4. Also Kumho has no mention of these tires RHG Roadhuggers GT ECO. A worker said they were made by Kumho... Not so sure that is true now. Anyway, after shy of two hour wait, the longest ever at this location, the car was ready. Did it have the 4 tires taken off in the trunk as on the work order per my request? No, the three good tires were stacked and he disappeared to go retrieve the damaged Firestone tire from evidently the back dumpster or wherever they toss worthless tires. Then, the dirt on these new tires, especially one of them, made me very angry. It had brown dirt ground into the tire impressions on the sidewall and all 4 were dirty. I commented the 4 Firestones that just came off looked more new than these and they were over 3 years old! I got my tires, and got a poor tire glazing job and then the dude comments that stuff will damage the sidewalls eventually. Maybe you could try good old soap and water on tires you store in dirt lots or in the sun as these new tires looked like where they came from. I accused them of installing used tires and he showed me the manufacturer's date of early 2015 on the worst one. A lot of time to run down the road and trade back because some other customer didn't like these Road Hugger buggers. The ratings are so-so. I have no guarantee they are brand new. The staff can't follow simple directions on what to do with tires removed, and the time wait is insane. I bought a set last year down Warner with NO WAIT. Yea, I will keep buying tires from Discount Tire. Bought I will never pull into this Chandler Blvd. .location again. Ever!
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