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| - Prior to moving to Arizona I lived in Massachusetts where there is a DD's every 100 feet. My daily coffee was a medium Turbo... twice a day for around the past 7-years, with the exception of whichever holidays they were closed. When I arrived in AZ I was excited to find a DD's 5-mins from my house.
The first day I went in for whatever reason they could not get my order correct - medium Turbo, light, 2 sweet and lows. This was the SAME way I've been ordering it for 7-years. By the fourth consecutive day the manager (I think his name was Tim) noticed that I seemed to be coming in after going through the drive-thru and questioned what was wrong. I explained that for whatever reason, my Turbo was getting sugar added, or was way to dark to be considered light, or the espresso shot was completely omitted. I also explained this had been going on for 4-days.
After around 20-consecutive days - and honestly expecting the order to be messed up - the manager once again noticed me coming inside to fix my order. This time he asked me to repeat my order - Turbo, light, 2 sweet and lows - and proceeded to explain that it was MY fault that the Turbo was being made incorrectly. He told me that I shouldn't say "light" I should say "extra cream". Really? I had no idea Dunkin Donuts of Arizona had an inability to decipher the word "light" as meaning just that... LIGHT! He made me my coffee and out the door I walked.... NEVER to go back again.
The next morning I discovered my new love - a Starbucks medium caramel latte, 6 pumps, breve'.
Starbucks... a place I never stopped at because of my admiration for the fantastic service I had received for countless years even before discovering the DD's Turbo.
Thanks to the Surprise Dunkin Donuts I'm now a Starbucks Gold Card carrying member!
I gave this DD's 2-Stars because although they lost a 30+ year Dunkin Donuts customer, it is always clean and bright and they have a nice outdoor seating area. Unfortunately, they don't know how to make a medium Turbo, light, with 2 sweet and lows.
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