I run a 25+ bike ride. i stopped in a few times before to confirm our arrival on a tuesday. Honestly, i thought this place may be a bit too stuffy for our band of dirt balls and miscreants, but boy was i wrong.
They put aside an entire booth section for us, Took care of us with a happy hour special, My pizza came out when we were getting our checks....FREE PIZZA. They took it off without me even having to ask. Thats customer service.
Oh yeah and the pizza. HOLY F**** its good. i got the Carvinorium...or something. its their all meat pizza. Im from NY so you know I'm gonna be picky. This pizza..id give it a 9/10. I was completely floored by the quality, balance of crust to toppings...the grease.....ohhhh the grease.
All in all, we descended upon them with 25 pizza and beer hungry monsters and NO it wasn't perfect, but they took care of us. Good customer service has nothing to do with everything being in place, its about how you handle errors and your attention to detail. Props to Revo.