Poor planning.
Thanksgiving 2017 - There was a marathon downtown, valet parking didn't think to observe who's checking out in the morning, and bring our cars up in advance. Instead, over 70 people, 20-24 families/couples sit here and wait for an HOUR AND A HALF to get our car from 100 yards away in a parking garage, stuffed full of runners.
Poor planning, disrespectful of your guests time, and I won't be staying here again because of it. My schedule has been completely thrown for a loop because of their lack of disrespect of their guests time and schedules.
Then, last night, I witnessed a front desk agent being rude to what sounded like an elderly woman (a guest as well) on the phone asking a question.