I like the Hard Rock Hotel and Casino. I like being off the strip. The hotel is always clean and comfortable. Yes it can take a while at the front desk to check in and out, but that is at any hotel. The only complaint I have is that the housekeeping staff has given up. The rooms are always very clean. But they never check to see that you have all the items in the room you will need such as soap, shampoo, towels, a pen, stationary, pages in the hotel visitor book. Yes we had to call up for the basics. We wondered what sections had been removed from the hotel visitor book. They need to have a quality control person to check the rooms after the staff has made up the room. Oh and by the way we were not the only ones complaining of this. When we arrived to check in a woman came down to the front desk complaining of the exact same thing.
I will give if five stars once they get the housekeeping issues corrected.