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| - This location is very close and convenient, but we will finally not be going here again! This is not the first time, but for some reason we always believe it will be better service. Finally, we have learned that this place is not getting better. A few years ago, we were forgotten and service was horrible. We went back after watching a movie and actually had great service from a middle-aged waiter who knew how to be an exceptional server. So, we went this time and were greeted with no smiles and as if we were bothering them. We normally don't complain, because it is our choice to go out to eat, but then again we should at least have great service, it's not that hard. However, our waitress was horrible, no lemon when we asked, no napkins (We walked up and got ourselves), fries came after the burger, burger was cold, fries seemed old, and waitress never asked if we wanted a refill or more fries. We were going to complain to the manager, but we just paid for our meals and left. We were tired and ate our food, because we were hungry from a long day. We won't return here again. This establishment needs a lot of work with customer service and now a better cook. And our child noticed, we never got offered "smiley" ketchup :)
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