This place is great. The gentleman that came to fix our furnace was great. We were leaving on a trip and wanted to make sure out furnace was fixed so that our dogs weren't uncomfortable while we were gone (we had someone coming to check on the dogs but they wouldn't be able to get the furnace fixed). Bill made a point to make it before our flight. He was so kind and polite! He even made sure to call the parts company as soon as it opened to get the part he needed to fix our furnace. Bill ended up coming back after our trip, and my second impression of him was just as great as the first. He was super respectful our our home, time, and our dogs (who to be honest were probably mildly annoying, they are cute but energetic). I am so glad we found this company! I will definitely give them my furnace repair business again.