Went here for a trim today. Well, I say trim, but my hair hadn't been near a pair of scissors for almost 3 months and my close crop was looking pretty shaggy. I opted for a regular stylist ($40 pye-tax and tip for women) as I just wanted to maintain my look. My stylist was a little hesitant to chop off length until I showed her a pic of my original look and then we were set. I loved the final look and service - they shampoo, then blow dry, dry cut, shampoo again, shoulder and neck massage (which was fantastic) and final blow dry and styling.
The only reason I am giving them a 4 is because I got the sense that they depend on you to dictate the style you want. I generally prefer to get inputs from my stylist on what would look good on me v/s something I just saw in a magazine and want. But again, I may be wrong as all I wanted on this visit was to go back to my old look and they were spot on in that regard.
PS : They do not accept credit cards - only debit or cash.