Can't say I'm surprised by the negative reviews. For being a new location, I expected more. My experience was difficult. I attempted to place a rapid order online with a gift card. I like a good deal and with $3 off this was calling to me. Turns out, you can't pay with a gift card that does NOT have a PIN. So I drove to the actual store. I place my order which came out to $24.82. I attempted to use my gift card only to have the cashier tell me that gift cards "crash their system." She attempted to run it anyway but it did not work. So we left. There were no signs posted anywhere. No alternative options were offered. Poor customer service.