well, i've yet to see if they actually solved the problem with my phone.. so maybe i'll up a star if it works. but the experience was pretty "eh" at this verizon store.
i came in with a memory problem on my phone - it was saying there was no available space when there was next to nothing taking up the space to begin with. the sales associate suggested i try a software update, which of course, i couldn't do because of the lack of space. so then she suggested a factory reset. (i'm really hoping this works considering the phone started doing this even after it was relatively new so i'm not quite sure how resetting it will solve the problem anyway...) and while it was resetting, she proceeded to flirt with an ex-employee who happened to stop by.
the associate was friendly enough, but didn't seem particularly knowledgeable. now, this is the first time i've been to this store, so it may be just that particular employee but it didn't reflect well on my visit.