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| - Unfortunately, my husband and I had a terrible experience at this uniform place. My husband had ordered a couple of DOC uniforms from this place. Since they did not have the shirt he needed in store, they were special ordered. My husband, the following week, received a voicemail stating that the shirts were in and ready to be picked up. Wonderful, or so we thought. Once we arrived, the floor manager looked for the order but could not find it anywhere since the store was very unorganized. He said "I must have not called because the shirts are not here" . Since the young man questioned our sincerity, my husband replayed to voicemail. After, I did inform him that is was very troubling to hear they had " accidentally called" and how we had to drive a distance to pick up the order. I asked him if there was anything we could do and he said we would have to pick them up whenever they called again and drive 15 miles again. I was very upset, He did give me his manger's name and said " you can call her and give me a bad review, I don't care".
I did end up calling to ask for the manger but she was not in. I ended up leaving a message with an associate on a Friday. She did not reach me until the following Wednesday. Once I finally got in touch with the manger and informed her about the situation and the customer service we experienced, she made excuses for the young man. She preceded to say that he told her that he was not rude! Once again questioning my sincerity!!! I demanded a refund for the shirts but I did not receive one since they were already customized. After almost a full month later from the original order, we should be receiving the uniforms by mail.
I do not recommend this place at all!!! If you are willing to withstand the terrible customer service, I would advice you not pay them until you have the item in front of you.
If you are looking for DOC uniforms I definitely recommend this website: https://adcuniforms.org/
I ordered uniforms for my husband on a Sunday and we received them the following Tuesday.
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