It's hard for me to find a place to start..I've been here a few times, so no I'm not just some random person writing a review. Two things that have garnered this 3 star review.. 1. They charge $10 for callus remover during pedi when everywhere else that is standard 2. Instead of using acrylic powder when getting my fills I choose to get gel powder..they do not properly apply gel powder and seal it (because of this it is a waste to get gel powder) ..::..otherwise I love the decor and the tech I usually see is nice...they can do better in the customer service department when it comes to answering the phones as well.