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  • I was hesitant to give them 2 stars but what they have a nice patio with a private parking with lots of seating. I came to inquire about ordering a custom cake for my daughter's birthday and ordered a caramel sundae while I was at it. The ice cream was pretty standard but the caramel consistency was too thin. For the cakes, the worker or Manager passed me a large binder for cake picture options. The pictures or clips were straight from the 80s, there was even a clip that said "1983"!! The clip arts were outdated and the binder was dirty. Normally DQ accepts a customer's file if they wanted to customize their cake with their own photo. ...however, this DQ DOES NOT accept the files or customization. They did not tell me that I could order a customized cake online as well from another store. I didn't know that online cake ordering existed. They were not helpful! When I got home, I called the Kennedy store and the Manager told me about the online website to order cakes, where you can add your own image if you pteferredl. They were surprised that the Main St. Markham doesn't allow for that level of customization. Overall: I will still revisit if I need a last minute cake but will not order the customized cake and caramel sundaes.
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