I initially did a pop in to book my first appt as we just moved to town. I was afraid to make an appt over the phone before seeing the inside of the salon. Bam! I was so pleasantly surprised! I was able to actually meet my stylist, Shannda, and tell her my wants. She was nice and friendly so I booked with her for a future appt. She completey nailed it! I have been back a few times and have my husband on a schedule with her as well.