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  • This was from an experience a few months back: We chose here for a friend's birthday celebration and to be honest, I've been here a few times before and experiences/food have been decent. However during this meal, we had multiple negative experiences... that makes me never want to go back. Understanding that the restaurant was busy during 5pm, we gave extra time for our food to arrive, but it dragged out as long as waiting 45mins+ for certain dishes. Our waiter was very sweet, thus we overlooked it multiple times. One of our friends is vegetarian and we SPECIFICALLY asked for certain items on the menu that were labelled as "veg" and we clarified that it indeed is veg - however 3 times in a row they brought these "veg" dishes that had different seafood mixed it. Having had enough, we asked the manager to come over... and this is the most absurd part. Not only did the owner seem dismissive, he didn't utter a single apology during our conversation. We asked the owner to explain to us why there are bonito flakes (dried tuna flakes) on a veg dish - he simply stated that it's vegetarian (...fish?) when we questioned further on this, he presented an extremely rude attitude and basically said whatever. Listen to this - we asked him "where are bonito flakes from?" and he said "the sea". We gave up there. No apologies at all. The waiter came after to apologize on the manager's behalf. At the end, they gave a 10% discount but that doesn't even matter - what kind of restaurant has a manager who is so inconsiderate, condescending and most importantly, takes dietary constraints as a joke? Deeply disappointed, Matsuda.
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