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  • Food is fantastic but service was terrible. My family has eaten at Hathaways many times. We love the food there especially the mac 'n cheese & its very affordable for 6 people. Tonight I called in an order & was asked how many sauces I wanted. I didnt know there was an extra charge for more than 1 sauce per dinner. I said "4". When I picked up my order I overheard the girl tell the cashier "extra sauce " I asked about this & was told just 1/dinner. I said if I had known that I would not have said 4. The cashier (turns out she is actually the manager) told me this keeps their cost down but if I wanted she would refund the $.50 I said "no thats fine but I think whoever answers the phone to take carry -out orders should be more. The manager proceeded to ring up my order & then she slammed 2 quarters on the counter & said "next time know it will be extra" then walked into the back & very loudly tell the employees to make sure they are clear about the extra sauce charge next time. None of this was necessary. I said it was fine. There was no need to be so rude & after being treated like this I doubt our family will return.
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