I want to start by clarifying something. I am giving this four stars for sustainability and using grass fed beef in all the burgers. Factory farming is unhealthy, unsustainable, cruel, and I just like the taste of grass fed beef better. That being said the food was a solid three stars. Yummy. Helpful staff, good environment. I would come back. I am guessing Tomoko M.s experience shows that they need to work on consistency.