i've taken my dog and cat here for awhile now, we used to enjoy this place, but recently we called to have our dog checked for a medical issue as well as grooming. when it was time to pick up the dog, they hadn't washed him nor had he been checked by the doctor, they just charged us for boarding him for the day!!??? one of the ladies behind the counter had the nerve to say "don't look at me, it's not my fault". anyway....unfortunately, the girls behind the counter aren't sure what is going on and now that i think about all of the issues we've had with trying to schedule the most simple thing, i think that they've been been giving him too many shots.