Bertha has done my brows a couple of times now and she's great! She's very meticulous so don't expect to be in and out of here in 5 minutes like you do at the eyebrow bar places. She's very friendly and social. She did run ~10-15 minutes late both times I went, and if you wait in the hallway you have to listen to the housewives pontificating on topics they apparently feel quite irate about. Very nice lady and great work!