Nicole is amazing! Super quick and painless. The new laser is even better in that it shoots cooler air than the last. Not sure if it is better than the old one but I'm happy to know that I don't have to worry about pain. I had laser treatments on my face and those required numbing cream before each treatment; the treatments were still painful! I have been going for about 5 months and have noticed some results. Either way I love Simplicity because the monthly cost is low and the staff is amazing. Especially Nicole! Don't forget to tip :)