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  • Horrible delivery service. Accidentally called the wrong store and was not within their delivery area but no one told me that when I placed the order. An hour later still had not received the order. When I called back to find out where it was they told me I was out of the area. I asked why no one had called and they said they had tried to call. I did not receive any calls or show any missed calls. When I said that, they said that maybe they called the wrong number. Likely story. So then I asked which store I should order from. They couldn't tell me and asked if I have the app on my phone and I could find it there. I realize apps are convenient at times, but they should not replace customer service. Hopefully my credit card will not be charged since I never received my order. I am unlikely to patronize Jimmy johns again even though I have ordered from them many times in the past and I have previously had a good experience. If you do place an order, make sure that you ask whether you're in their delivery area. Don't assume that they will tell you if you're not.
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