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| - First, I'll explain why I'm giving two stars... The food is actually quite good, but the service and atmosphere make me cringe.
So if you come here during any normal meal time, you will certainly be met with a large lineup and full tables. That really isn't their fault, except they could theoretically move to another larger location. Perhaps that's an unreasonable request...?
The armpit of humanity really comes out, though, when it's -10* outside and everyone is huddled in their tiny restaurant, people farther back in line "reserve" tables by putting their crap on it or have someone from their group just sit down. That's just not cool, but the place doesn't try and do anything about it. It's another thing that's really not their fault, but it makes for a really irritating experience.
Another annoying thing is that the last time I went I asked for a can of pop to be added to my bill as I couldn't get to the pop fridge without climbing the Mt. Everest of people between me and the pop. I paid and got my sandwich and grabbed a cherry coke and luckily found a table. The cashier came up to me, after I had sat down and opened my pop and told me that cherry coke was 25 cents more. Okay, fine, there were no signs and she didn't ask what kind of pop I wanted, but whatever, it's a quarter. I only had a toonie which I gave to her. She didn't return with my change ($1.75) so after my meal I went up and asked for it. She just looked at me and said she didn't know what I was talking about. I re-explained the situation, with some guy next to her and they started entering something into their register and just said "sorry, we can't open the till". At that point I just said forget it. It's seriously not worth my aggravation.
So they fully alienated a customer because they wanted their stupid quarter for an un-priced pop. I'm sorry, it's that's just bad. You have lineups out the door all day long and you think stealing $1.75 will go unnoticed?
I won't be going back. The whole experience there is just so awful. The food is tasty but not at all worth the terrible terrible god awful atmosphere.
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