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| - This was the biggest letdown I've experienced in a very long time from a restaurant. I attended a graduation luncheon with 22 guests & a set # of options for guests. The reservation was at 1pm. All guests were seated by 1:13. We did not have dedicated servers, so we wound up having to walk behind the bar to get ice & refill our tea, water, and lemonade. Yes, that's how lacking the service was. We only got caught getting our own ice once during the 3 hours we were there. It took a guest tracking down waitstaff to take our order, get the drink pitchers refilled, etc. The food took so long to get to the table that when one of the guests went to find a server, another guest went to another restaurant & brought takeout back to share. The manager Chad/Chaz finally came by and said that when the server put the order in it never made it to the kitchen, which is why it was taking well over an hour to get to us. The restaurant wasn't busy, so I'm still wondering why the kitchen staff wasn't wondering where the order for the big table was (especially since the party was reserved well in advance). A few guests got the fish & chips. They remarked that the fish was good, but the batter was so greasy that they removed the crust (which was shiny & hard). They said that you could actually taste the oil from the fryer. One little girl ordered the burger & fries. She destroyed it & said it was the best burger she'd ever had (not sure if it was or if she was just that hungry). The mother of the graduate got a chicken wrap & fries with a side of hair (yes hair). The step father got the lemon chicken, which he said was good (but he'd never seen a recipe for rice pilaf with little bits of angel hair pasta in it). I ordered the crab cake sliders. They were decent but had a fishy flavor to them. There continued to be a lack of service & I almost felt bad for the manager on duty. He was sweating profusely every time he came to apologize for something else. The first set of cake plates they brought actually had chunks of food on them. And some of the rolled utensils had food on them. The glass with my iced tea had food on the outside of the glass as well. The manager said he'd make it right before the bill was brought. They brought out a platter of cookie brownie bites. The strawberries that garnished the platter were gorgeous! However, the flying insects that came with the platter kind of sealed the deal with my disgust. By the time I left the restaurant I wasn't feeling well. I barely made it home before I got sick & spent the rest of my evening near the bathroom. I don't feel much better this morning & yes, I spoke to the manager last night so he could check the crabmeat. But this was a horrible experience. I had a much higher expectation from the appearance. The food, health standards, and service wasn't even marginal. I realize we were there a long time. But it was mostly spent waiting/looking for service. And for all of the issues with the luncheon, the manager only took off a whopping 15%. Yes, epic fail Blackfinn. Your staff needs training in the BOH & FOH.
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