This place is always hit and miss but decent for the kids meals. The floor below our table was covered in food, toys and old menus on this visit and our table and the one beside had no cutlery. The lady beside us was using her plastic toy from her drink to hold her steak while she cut it. Service was mediocre at best with their new menu. Wholly price increases on the new menu, good thing that basically every other meal is free here because the kitchen and service are always so inconsistent.
They missed items in our order the server never returned after asking our drink order, 7 tables were left un-bussed, food was cold when delivered etc etc. this was their last chance, especially after the manager came over and was completely unresponsive to our complaints. There is a reason this is the Jacks in western Canada.