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  • I reported Mosaic Properties to the BBB (See below). They did respond however they did not resolve the issue. Please take warning if you want to rent from Mosaic Properties. View their other complaints on the BBB website. Mosiac Properties had several different stories after I reported them but it was very clear that they have zero customer service skills: I found an apartment listing of Mosiac Properties through Zillow. The house was the perfect price and location. I tried scheduling 2 viewings through their online portal. Both were declined. I tried calling the office multiple times and did not receive a response. I then had to email Mosiac Properties asking if anyone worked in the office. I let them know that I had called several times and that if I did not hear back I would leave a nasty review on Yelp. This finally got their attention. Monica called me the next morning and scheduled an appointment with me over the phone. The very next day I got an email saying my 3rd scheduled appointment was canceled. I tried calling the office again. No response. I had to email again to get their attention. Finally we got to see the house and we loved it. We went home right away and applied for it (each application was $40). I called the next day around 2pm to ask about my application. Monica said she was waiting on approval from the owner of the house. She gave no other information. I called again the next day and spoke with Monica. She let us know that our applications were approved however the owner chose to go with a different applicant. Monica admitted to running our credit knowing that we would not be chosen for the apartment. I asked if we could have our money back because that seemed very shady and unprofessional. She said "no we already ran your credit and another business has your money." I personally work in the property management industry and I know that is not how it works. I also know it costs about $10 to run an application and the rest is profit. At this point I am furious that I have been ignored and had to call multiple times just to find out they created a loophole to keep my money. I asked to speak with her manager and she gave me her Broker, Erin's, phone number. I spoke with Erin who was very polite and at first agreed that is not how they should do business. I asked if she could offer me any solution like contacting the credit company to remove the inquiry or to refund my application money. She declined both. She did not seem interested in finding any solution for me.
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