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  • I brought my dog to Dr Arnold for a initial exam for a torn CCL and to ensure he was ready for surgery. During the visit, Dr. Arnold agreed that it was a torn CCL and then we discussed which surgery to do. We agreed on a surgery and set a date for 3 days after the initial exam. I dropped my dog off at the hospital for his surgery and received a phone call about an hour later from Dr. Arnold. Basically, my dog has an infection and he recommended waiting to do the surgery until the infection was gone. I agreed with him but then was shocked with a $400 vet bill when I picked him up. I felt cheated because I thought the infection should have been something discovered in the initial exam to say he was ready for his surgery. I felt like I should get refunded the money which was only $132 after I was going to spend $3500 total. There reasoning was that it was only a consultation so the doctor didn't really put his hands on him to check him out. My argument to that is that if it is the first time you have ever seen a dog wouldn't you want to check him out thoroughly to make sure there will not be any complications during the surgery. They did agree to refund $40 of the $132 that I felt that they owed me. I have total confidence in Dr Arnold but will not use their services again due to the way they conduct business. There are plenty of great vets around that due surgery. Try somebody else.
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