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| - This place is abhorrent in almost every way. I had previously been twice with friends and I wasn't too impressed with the food and thought the service was a bit slow. Also the location is a bit skeezy. Recently I've been twice and now this place is one of few restaurants anywhere that I will never ever go back to.
I bought a couple of Groupons a while back and they were about to expire so I wanted to use them. I went on Monday in the afternoon and had to wait about 5 minutes for the cashier to get off the phone to take my order. I presented my Groupon and then he informed me that if I bought certain items while using the Groupon, the price would go up. For example one of their meals that was $12.99 without the Groupon would be $16.99 with the Groupon. I guess partnering with Groupon and then overcharging is one way to increase business without losing money in the short term, but you do it at the expense of pissing off new customers.
Anyway I ordered a two kabob plates without salads (just meat, bread, and rice) and some dolmeh to go. The place was entirely empty when I came in but a couple of others came in after me. After about 10 minutes the dolmeh was brought out to me on a plate and I had to remind them that it was an order to go, so they took it back. After over 20 minutes my order was ready to go. However both plates contained salads so I had to spend another 5 minutes dumping the salad out.
As far as the food goes, the BBQ chicken kabob was repulsive -- the chicken itself was OK but the sauce on it and the rice was disgusting. The beef kabob was really fatty/gristly and I had to spit half of it out. My girlfriend, who I gave the dolmeh to, said that there was a weird red sauce in the dolmeh she hadn't seen before and she thought maybe the tomatoes were bad quality and dyed red.
I still had one more Groupon to go, so I went on Wednesday. This time the cashier from Monday was there, but the main cashier was an older man (the owner perhaps?). I got my Groupon out and he said that I could not use it for take out, it was dine-in only. I showed him the details of it and that it was valid for take-out and he said "OK well then if you use it we have to charge you 15% gratuity." At that point I just left.
So, long story short, the people who are here are trying to drum up business by partnering with Groupon, Yelp, Restaurant.com and then when the customers arrive they are being charged more up front for many menu items, possibly being restricted to dining-in only when that's not stated ahead of time, and then being charged gratuity on top of everything, possibly even for take-out (if they allow it!).
I love middle-eastern food and kabobs but you can do a lot better than this. Bad food, bad customer service, and screwing customers on prices. Who would want to take their business to a place like this?
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