What really sold me on their product was their satsuma scrub. At first I was really skeptical, since I bought Bath and Body Works scrubs before. Basin White scrubs are different. I tried their scrub midmorning while doing my window shopping in Vegas, but my hands stayed moisturized until I took a shower that night. I never had a scrub keep my hands so soft feeling for that long. I returned to the store to buy the scrub.
POSITIVES: The majority of the products in the store can be tried or smelled. I think all of their products do as advertised. Their staff is well verse all the products in the store and they are extremely friendly and nice. None of them seemed to pressure me into buying anything there, they were more interested in me trying their products.
NEGATIVES: I do think the stuff is a bit pricy compared to other moisturizer and lotions.
However, always ask about their sales. Majority of the time they have sales, they just don't like advertising it.