I had a great experience with this company! They sent Roy W. to repair a leak coming from my toilet, and he did a great job. Not only did he fix the problem, he explained why it occurred. I previously had a service agreement with another company, however, I wasn't pleased with their sevice (quality had diminished quite a bit). Moving forward, I'll only be calling #1 plumbing because of the expediant and quality work performed by Roy. His customer service was excellent!