I went to Midway Nissan based on a refinance offer I got in the mail from Alliance Direct Lending. They tried to sell me a new car instead, and when I declined, their entire front changed. When I insisted on pursuing ONLY the refinance of my existing car, Brian Tills was not only dismissive, but condescending. But he did offer me refinance terms which were literally laughable. I would have paid out almost $10,000 more over the life of my loan to save $13 a month.
This dealership was WAAAY out of my way, offered poor service, and ridiculous terms. And when I emailed them to address my concerns so that they may improve their business, they made promises that they have not yet honored in the three weeks since the meeting.
This dealership has failed in every way that I can imagine.