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  • I have given this place two tries and I will not be giving another. My problem is mostly with the reception staff, who have somehow messed up both reservations I've made. I made a reservation in person for my best friend a month ago and said I didn't have a preference on technician, but I knew she would want gel nails and some kind of design (we follow on Instagram and know all the amazing things they can do). It was a surprise for her birthday so I said I wanted someone good. When we arrived, we showed the receptionist the design we wanted and she said she wasn't sure if our lady could actually do that. Long story short, she couldn't. And there were no other technicians that we could switch to. Even though I asked for this when I made the reservation! Now, I'm in the salon for an appointment I made with the same friend. When she made the reservation, she asked for two appointments at 3 and she wanted us to sit together. they moved her appointment to 2:30 because that was the closest time we could sit together and we get here and we're sitting behind each other! The guy at the front said that it was "pretty much the same distance away" and that there was nothing he could do because both our technicians had someone sitting next to them that would be busy for the next hour. Well, it is 35 minutes into my appointment and no one is sitting next to my best friend, yet I am still a row of people behind her. The work they do on nails is great, but the reception staff needs more training on how to actually listen to their clients.
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