| rev:text
| - Today's events deserve every bit of this and this is how things unfolded.
Backstory: I saw from Yelper Nikki they offered Lobster Rolls. So I inboxed to learn if it's Regular with Mayo or Connecticut with Butter. I was told they don't offer mayo but it's also not a daily menu item.
I asked for information on the next serving date and it wasn't known so I signed up for daily email alerts. Last night, I received an email notice the Roll would be served today so I actually replied with a thanks (yep, it's a mass email) and made plans to only eat Deep Sea for Friday.
I took the 30 minute drive in the pouring rain today along 485 with some scary drivers (some sped some slowed down that's how hard the rain down pour was rolling) to exit on 52 and arrived at the restaurant at 12:25p to a fully seated area and 5 people in line ahead of me. I checked in as I stood. I took a picture. Absorbed my surroundings and finally saw a menu for the day with a price. I texted about the price which isn't bad in NY but off putting since I had every plan of ordering enough to feed the squad. My goal was to dine in and enjoy mine and take the rest for the road. Well, remember that fully seated area? I noticed two tables - four tops available so I figured someone would move by the time I get my order in.
** Or I'd ask to dine with other patrons - yeah I'm that Hibachi or Family style dining lady ** It's no big deal.
Proceed to scan the room for available seats. No one else has arrived so I should be good. I wanted to take more pictures but I try to avoid including people in pictures.
Lady ahead of me doesn't order the Roll as her total equals $9. Makes me question what did she get.
Gentleman behind the register turns, without saying a word, with his back to me I follow his moves thinking he will pick up someone's order to help out. This is a smaller venue with a smaller staff so I understand cooperatively working together.
Anywhoo, he returns face forward and I read the 8.5x11 signs to note "Lobster Rolls Sold out" I'm paraphrasing but you can see the picture. Of course, I inquire: "That's after me? As in after I get my order in then we're out?" He says, "Nope. Now" he posts the sign. I grumble this can't be real. A couple of guys walk in and take note of me taking the picture. They inquire as well and then I turn to leave to which they follow.
GPS now says it'll take me 25 minutes to get home so I've wasted an entire hour for squat? Look folks, I get lunch is served from 11a-2pm. I even understand small business budgets yet if the door opens at 11a and you're out by 12:30p then you never had any real intentions of serving much nor many. This felt every bit of a gimmick. Every bit of sorts because I'm not refuting any popularity matters - I am questioning management in terms of planning and execution.
Just went back to reread the email and it's confirmed - no notice of shortages/sells quickly/et al.
Disappointed is an understatement. At a minimum: more could have been planned for so a larger quantity would have been available today. On the other end of the pendulum swing: acknowledge those of us who are clearly standing in your establishment and make some type of courteous outreach. For example: we will serve them again on this day. Please accept our sincere apology and here's a coupon. IDK but something. I don't live within walking distance and this wasn't along my daily route. This was an intentional trip with true sentiments of excitement and joy (sans mayo, 5 stars, small business with an update via email that the offer would be available the next day) based on my minimal interaction to date.
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