Been here 3 times in the month and have had a different experience each time. E.G., Older guy talks to you , younger staff, ( either sex) tend to communicate in a perfunctory manner so it's not the great service one goes for.
Onto the ice itself,First two visits was an improvement over the usual attempt at shave ice in Phoenix and the spread of the syrup and retention till the end were pretty good. Today's made it half-way down then ice all the way and the visit prior was close to that too.
Tropical sno's flavors aren't that subtle , not a huge fan of the insulated cups for the larger sizes which seems to be an issue with how the ice on the bottom freezes into bigger lumps that doesn't happen on the smaller plastic cup. Maybe a 3 on a good day but not much more. While it takes not much more effort to get this right I'm betting you can' t do it within the contstraints of a franchise..