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  • This far this has been a two star experience; had to negotiate a time to do an estimate since it was made clear they won't come up outside of 8 am to 330 pm. I sent an inquiry online through yelp, and was called within a few hours. Upon getting on the phone I was informed that estimates were only given between 8 am and 430 pm, Monday they Friday. This made it quiet inconvenient for me to arrange a time during working hours when I have an hour commute. I got the guy on the phone to commit to having someone at my door at 8 am on Friday (I had arranged this on Tuesday). Friday comes around, 8 am. 8:05. 8:10. Get a call that says "I will be there in 15 to 20"; now I am sure this company does good work based off reviews and pictures, but arranging to call 15 minutes after an agreed meeting time doesn't spell out customer service. Maybe the attitude changes after money has exchanged hands, but certainly puts a sour outlook on me picking an electrician in a multiple bid situation. Electro an shows up for the bid at 8:30 and is quite friendly. He comes in, I explain what I am looking for. He takes a few pictures of the area where the work will be done, then says we will get you an estimate ASAP. I am not sure why I couldn't take the very same pictures of my ceiling and send them in without arguing on the phone to arrange a time (that wasn't met), but I digress. Another frustrating factor was getting an email at 430 pm on Friday afternoon stating my estimate wouldn't be ready until Monday. For a minor situation, this seems like a ton of run around, disorganization, and disregard for time. Low and behold the estimate is over 600 dollars to just install lights while cutting into drywall and not repairing it. Why would I pay someone to tear into the roof and then not repair it? The entire point of having a professional do it is so they would be able to run the electrical lines through the structure. I wouldn't recommend using this company based on the negative experience just getting a damn estimate a week after.
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