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| - It's no surprise that the businesses around this place have lines & full parking lots, and this place has the buzz of zero interest.
I woke up with a craving for a fresh bagel this morning, and decided to walk over to Everything Bagels.
I walked in at 7:20 to a place with no sign of life. The display case was nearly empty, and there were very few bagels in baskets. I thought maybe they were closed. I was about to leave when an older man stepped out of the back. I asked if they were open, to which he gruffly responded, "yes, the door was open, wasn't it"? I was taken off guard by his rudeness, and apologized, and simply told him that it didn't seem like they were open yet. He said, "you're fine", as if I was the rude dumb-ass. He proceeded to lecture me on the fact that he was the only one there, and that he had many things he had to do all by himself. Here's some free advice dude --- it takes 2 seconds to make a card that says, "In back. I'll be with you in a moment".
At this point, all I want to do is order something, and get the hell out of there. THEN, he asks me if I want a drink. I ask him how the iced coffee is served, to which he patronizingly says, "well, I give you a cup of ice, and you can poor the medium or dark roast over it". When I decline, he says, "do you mind telling me why you dont' like coffee over ice"?. More free advice - - It's stinking hot here, and you have to be totally clueless not to offer your customers a descent iced coffee during a Phoenix summer. Since he asked me why I don't like they way they serve it, I tell him that I don't like pouring hot coffee over ice because it just melts the ice cubes, and makes the drink watery. ---- DUH!
I then muster all the politeness I have to ask him if he has every had toddy coffee. I mention that it's smooth, delicious & easy to make. He goes on this diatribe about all the water that is required to make a toddy coffee taste good. I make toddy coffee at home all the time, and he clearly didn't know what the heck he was talking about. It takes time, but not a huge amount of water. HUGE SURPRISE --- When I asked him if he had ever had toddy coffee, he said he had not. The take-away from this is that hot coffee over ice is bad. However you get your hands on cold brew is up to you, but a cold brew over ice is a key component to iced coffee.
Summary: Customer service is key. If you don't have it, then you don't have my business.
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