Last year we used LUX Transportation to take 20+ friends to the Salt River. The whole experience was great and we couldn't wait to go again this year. Lea was accommodating and quick to respond when booking the smaller bus this year for 15 of us. The day of our event, the driver showed up about 10 minutes late and the bus was nice but the main door did not close all the way while on the freeway... which was not very "lux" nor comforting.
Once we arrived the river, we started to unloaded our things and before we could hop on for our last few things the bus was GONE. The driver never confirmed he would be leaving and left with a full cooler and all of our cell phones on the bus! We went down the river for 5 hours without any water! When it came time to be picked up, thankfully we were able to borrow a phone to call Lea to tell her to call the driver. When Lea returned our call, she let us know that it was not the drivers fault because that was protocol to leave immediately. No one ever clarified this before or during our trip out there! On top of that, on our way back the AC didn't work on the bus in the middle of June with 100+ temps. Again, none of this was shared prior.
I called Tuesday as well as Wednesday after our event to follow up with them as we still needed to tip the driver and wanted to discuss the issues however no one has returned our calls. Sadly, after this experience we will be utilizing other transportation companies for all events moving forward. Not the product or customer service to expect for $600+.