Went to Holy Cow after hearing rave reviews from friends. While the burger was quite delicious I could have really done without the overly pretentious attitude. I ordered "The Village Bahahastard 'Saganaki Style' burger and asked if I could have some pickles on it (which I was more than willing to pay for). I was dealt with a terse "We don't do that and we're not going to do that. I takes away from the 'experience'". Now I'm a pretty fair guy but seriously? It's a burger not a virtual reality game or a tour of the Sistine Chapel. Was it really that difficult to give me two pickles?
Customer service is a sizable portion of any dining experience irrespective of whether is it fast food or not. I would not go back, there are better and friendlier places that are more than willing to go the extra mile. I will happily be taking my "experience" elsewhere.