Terrible company. Actually calling to speak with someone is difficult since you have to make it through the automated system and then hope someone will answer you.
If Lowes tells you this is the company you need to work with you should stop right there and look elsewhere for install help. My appliances were delivered but couldn't be installed for over a week since they were busy. Ok I understand I took a date scheduled for a week later and took off work to stay home since the window given was from 8am-1pm. I confirmed the day before and was confirmed for that window.
No one came and no one called me. Finally got in touch with someone at 2:30 that day and there was absolutely no apology just an oh someone's helper called out and it got busy so we could get someone to you between 4-6.
Terrible experience with this company. I guess the actual installer who came was nice but they need better staff answering phones and scheduling people. Unacceptable.