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  • Oh Panera, how I wanted to like thee. Unfortunately even with good service, this isn't a place I will be visiting again. First off, they were well overstaffed. Seems maybe they were training others from other locations here. The staff were friendly and helpful. What wouldn't bring me back: 1) Considering the number of staff on site, you might want to just take the order of customers eating in while they are seated. Doesn't make any sense to have this many staff and still have customers make their orders out front. It was difficult for me because I had a little guy and so, I had to find a seat first, leave my jacket, baby bag, grab a high chair myself then walk back to the front of the restaurant to make an order. Didn't make any sense when there were 3-4 staff + 2 managers just standing behind the counter. This is 3pm on a Friday. 2) Pricey: I ordered a Cheese and tomato grilled ciabatta (1/2 sandwich) a chicken noodle soup and a Ham and Swiss full sandwich with 1-small chocolate milk came up to a whopping $23. 3) Food quality: terrible. C'mon guys, I work downtown Toronto and I can get better food in the food court! For the price I paid; I got an overly salted chicken noodle soup, tasted like a canned Campbell's soup; barely any chicken/no veggies and and even noodle. So really, it's more like chicken broth. The sandwich: 3 slices of tomato with barely any cheese in a thick ciabbata bun. Again...terrible. Ham and swiss: the bread was good (it better be with a name like Panera BREAD) but it was a typical ham and a slice of cheese, lettuce tomatoe. There weren't any condiments nor did they even ask how I like my sandwich. It was bland and boring. Subway makes better sandwiches than this! Went home with 90% of the ciabbata sandwich and half of the ham and swiss to give to the dog. Frankly, I think he would've preferred something else. I wouldn't be going back.
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