I was switched to u-verse internet and home phone without being given a choice, and the cost increased. Then for a couple months, I was getting 2 bills, one for the service I was getting before the switch, and one for the new u-verse. So I was being billed for the same services twice (internet and home phone) at 2 different prices. I took the matter to a supervisor and they fixed the problem immediately, the double bills stopped immediately, and they even refunded some of my money for the trouble. And even though the new u-verse cost more, they gave me a discount for the first year. Their excellent customer service made all the difference.