We held our son's 5th birthday party here last month. Apart from some glitches with the automated email system (sending us cancellations), the process was a breeze from start to finish. The staff were polite and helpful with booking/confirming/etc and the party was a huge success. Rachael and Sarah (the gymnastics teachers) creatively organized "Ninja Training" for our party and were so sweet and patient with our large group. We were very happy with the whole experience.