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| - So I bought a Prius from them a year ago. It was a stellar experience ( yes, I just used "stellar" to describe buying a car). One of the reasons I chose this dealership to buy a car is for their reputation for quality service.
I have now brought my car in for service 3 times. 2 for regular Toyotacare service and 1 for some aftermarket installations. I can't really completely express how satisfied I am.
#1 Price: at least for alignment is the same, if not cheaper, than Sears. And I didn't have to horde a coupon, nor deal with that set of craziness (that needs to be another Yelp review).
#2 Customer Service: the greeters, the personal care person, and the mechanics all made me feel extremely valued. Kinda like what I would expect at a BMW dealer (except I have been to BMW dealers and they have only made their customers feel like a$$).
#3 Amenities: I love the business center nook. I am able to go there and get work done while I wait. Yeah, and I drink their coffee and eat cookies.
#4 Scheduling and Timing: easy to make appointments online. And they do the work quickly. In my instances, quicker than estimated.
#5 Honesty: I thought I needed a part replaced, and scheduled for it. But they assured me I didn't and that their regular maintence would fix it. They could have made an additional $100, but chose to be honest with me.
Seriously, I feel so valued coming here, like I bought a high end luxury car, and this is part of the package. I hope I continue to have these experiences.
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