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| - DO NOT SIGN UP FOR A MEMBERSHIP AT GOLDS GYM.
I hope reading this review prevents people from making a big mistake. Golds Gym is mostly made up of independent contractors operating the gym with 3rd party billing services. I go to one in Henderson, and it's a great gym other than it getting crazy busy sometimes. But this is all nullified due to their archaic and unethical billing practices.
If you change your debit/credit card number (due to fraud, expiration, etc) they will silently continue to try and bill your old card for months, each time adding $25 to the regular charge. They will allow this to accrue, SILENTLY, no phone call, email, mail, notification when you go in the gym, carrier pigeon, telegram, NOTHING. Then they will send it off to collections to accrue additional fees plus interest.
I called the actual gym, who said to call Member Services. This is actually "Jonas Fitness" for my Henderson location. When I call "Jonas Fitness", it's a recording that gives you the only option to leave a message with your contact info, and that someone will call you back in up to 3 business days.
I'm only on Day 1 of waiting for a call back, but what I read elsewhere tells me I'm in for an absolute nightmare in trying to deal with this. My question is, how has the BBB not stepped in to discredit this scam of an organization?
A simple robo-mail, saying "We tried to bill you, but couldn't. Please contact us immediately". In 2014/2015, is that such a hard f***ing thing to do? If some PoS sitting in his mom's basement can spam bomb me about viagra and car insurance quotes every 30 minutes, you'd think one of the biggest gym companies on the globe could manage a simple membership courtesy email once in a god damn blue moon.
STAY AWAY FROM THEM!
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